Support Policy

Support Policy – Lady Turbans

At Lady Turbans, we are committed to providing excellent customer support to ensure your shopping experience is smooth and satisfying.

1. Support Channels

You can reach us via:

• Email: info@ladyturbans.com

• Phone/WhatsApp: +201275128168

• Contact Form: Contact Us Page

2. Support Hours

• Sunday to Thursday: 10:00 AM – 6:00 PM (GMT+2)

• Closed on Fridays and public holidays.

3. Response Time

• Emails and messages are usually responded to within 24 hours.

• In case of delays, we appreciate your patience.

4. Order Issues

• For any issue regarding a placed order (wrong item, delay, damaged product), please contact us within 48 hours of delivery.

• Include order number and photos if applicable.

5. Returns & Exchanges

• Please refer to our Returns Policy for detailed conditions and instructions.

• Support is available throughout the return process.

6. Respectful Communication

We strive to treat our customers with respect and expect the same in return. Abusive language or behavior may result in communication being limited or terminated.