Return & Exchange Policy

Return & Exchange Policy – Lady Turbans

At Lady Turbans, your satisfaction is our top priority. If you're not fully happy with your order, we’re here to help.

1. Eligibility for Return

• You may request a return within 3 days of receiving your order.
  
  

• Items must be unused, unwashed, and in their original packaging.
  
  

• Sale/clearance items and custom-made products are non-returnable.
  
  

2. Exchange Policy

• We offer size or item exchanges if the original product is returned in perfect condition.
  
  

• Exchange requests must be made within 3 days of receipt.
  
  

3. Return Process

To request a return or exchange:

1. Email us at info@ladyturbans.com with your order number and reason.
   
   

2. Our team will confirm eligibility and provide return instructions.
   
   

3. Once the item is received and inspected, you’ll be notified about the approval status.
   
   

4. Refunds

• Refunds (if approved) are issued to your original payment method within 7 business days.
  
  

• Shipping charges are non-refundable unless the error was ours.
  
  

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.